![]() ![]() For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem that is described in this article. However, this hotfix is intended to correct only the problem that is described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. The SharePoint parsing process can only open resources that can be accessed by using the Built-in Users group or the Everyone group. ![]() ![]() Note For security, the SharePoint parsing service runs in a "sandbox" and does not have access to the certificate store. The issue occurs because the IFilter for MIME files cannot access the certificate store when parsing files that are not encrypted. The SharePoint parsing process crashes when the service parses a document that is not encrypted. You have Microsoft Office SharePoint Server (O15) running on a Windows Server 2008 R2-based computer. ![]()
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